Online Etiquette

With respect to mutual confidentiality, any forms of recording are prohibited, including video/sound recording or taking photos or screenshots during our online meetings. This is something all parties must adhere to ensuring a safe and trustworthy environment for both client and therapist.

Relaxation Mp3 Recording

This is provided for personal use as part of your therapy with Dr Ruth Lyon and sharing, copying or distributing without prior consent is strictly prohibited.

Statement of Intent

This policy sets out how Dr Ruth Lyon Hypnotherapy uses and protects the information that you provide when you use our services and our website

It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

This policy will be updated from time to time in line with prevailing legislation.

When you contact us via our website, phone or email we will collect your name email address and telephone number

What we do with this information

We use this information in order to make contact with you to discuss your treatment and to book a course of therapy sessions if you wish to go ahead.

In Initial Consultation we will ask for Your name, address, telephone and email contact details so that, if necessary, we may contact you during the time we are working together. We also ask questions about your age, occupation, education, health, medication and pastimes. These questions help us to get to know you better and tailor the therapy for your needs.

GDPR Privacy Notice 

We at Dr Ruth Lyon hypnotherapy are a Data Controller of your information.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Our needs to perform a contract with you

• You have given us permission to do so

• Processing your personal information is in our legitimate interests

• We need to comply with the law

Confidentiality

​All information discussed through email, phone, or in sessions is treated as confidential. However, there are two specific situations where I may need to share your information:

In cases where there is a genuine concern for your safety or the safety of others, I may need to communicate relevant information to emergency services or your general practitioner (GP) to ensure appropriate support and intervention are provided. This is done with the intention of preventing harm and prioritising your well-being. I would inform you of my need to make such communications in advance whenever possible to do so.

If there is a court order or legal requirement that necessitates the disclosure of information, I am obligated to comply with these regulations as outlined in my professional code of ethics.

Maintaining confidentiality is an essential aspect of my practice, and I take it seriously to create a safe and trusting therapeutic environment. Any disclosure of information outside of these specific circumstances would only occur with your explicit consent or as required by law.

​How will my data be stored?  

In May 2018 the Data Protection Act was replaced by the General Data Protection Regulations  (GDPR). The changes to the Data Protection Act are aimed at ensuring that your personal,  confidential and sometimes sensitive data is held privately and securely.  Personal data that we process shall not be kept for longer than is necessary. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us by email. In certain circumstances, you have the following data protection rights :The right to access, update or to delete the information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability the right to withdraw consent

What if I would like my data to be destroyed?

Under GDPR rules, you are able to request the deletion of any of your records at any time.  

Am I able to see or get a copy of the information held by you?  

In line with GDPR, yes, within 30 days 

How do I know that you will store my information securely?  

Your information will always be secured. Data collected online will be held under password protection and only accessible by drruthlyonhypnotherapy. Any information that is collected on paper during our sessions will be held securely in line with GDPR regulations.

Cookies

Cookies are small files which ask permission to be placed on your computer's hard drive so that we can analyse web traffic to our site. Through this we can see which of our website's pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find you cannot make full use of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links please be aware that you have left our website and we do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by our privacy policy. We advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.

Consent

By using this website, you hereby consent to our Privacy Policy. We may update this Privacy Policy from time to time, and we recommend you check this page periodically to ensure you are happy with any changes